General

Clash Teams values your privacy and respects your right to keep control over your personal data. We aim to be transparent about what data we're collecting and why. Most importantly we do our best to protect your data. On our quest to do so we have chosen not to sell your data to third parties.

The main reason why we collect data is to improve our services. Whether we are asking you to tell us who you are and what you like, or whether we are offering you customer support when something goes wrong, our goal is for you to enjoy our service as much as possible. However, we do our best to limit the amount of information we collect to only what is necessary, because your right to privacy is important to us.

This policy explains the personal data we collect from and about you, either directly or indirectly, and how we use such information. The policy also covers what choices you can make about the data we collect, and how you can control those choices. This applies to all Clash Teams products.

The terms "we", "us", or "Clash Teams" are each intended to refer to Clash Teams.
Accessing or using any of the Clash Teams owned websites implies your approval of the way Clash Teams collects, uses, and processes your personal data. This does not mean that you are giving your explicit consent to every processing activity. Instead, it simply means that for every type of processing that does not require your explicit consent you will implicitly be agreeing to Clash Teams’ reasoning for processing. Hence, if you do not agree or accept the content of this policy, you should not use any of the Clash Teams’ websites.

To make the information in this policy easier to digest, it's structured to highlight the different ways in which a typical data subject would potentially share information with Clash Teams. It is broken down into the following segments:

• Learning about Clash Teams
• Purchasing Clash Teams Products
• Using Clash Teams Products
• Getting help from Clash Teams
• Joining the Clash Teams Forum/Setting up a Clash Teams Account
• Doing business with Clash Teams

Additional sections give more detail about How We Use Personal Data, Sharing and Disclosure, How to Access and Control Your Personal Data, Other Important Privacy Information, and How to Contact Us regarding your personal data.

This policy for the protection of your personal data aims to be compliant with the European Union Regulation of 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).

We reserve the right to change, modify and update this policy from time to time by posting a revised version on our websites. Therefore, we recommend you regularly consult this policy, to make sure that you are aware of any changes.

Personal Data We Collect and Why

a. Learning about Clash Teams
As you gather more information about Clash Teams, you may visit a virtual or physical site, which we manage. Examples include browsing one of our websites,or attending an event Clash Teams is organizing. During these interactions, in order to learn more about our Products, you may voluntarily provide some personal data, such as your name and email address. You might also provide information online via cookies or similar technologies when you visit our websites.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and products being offered by Clash Teams. We collect the minimum needed personal data for the smooth running of our websites.

Rationale: We collect the data only with your explicit agreement and participation (also known as “explicit consent” in GDPR). Regardless of whether you choose to share the personal data with us or not, you will still have access to the Clash Teams informational services. Note that necessary cookies might be applicable on our websites. These are collected for functional reasons only for us to operate and to allow you access to the website.

b. Purchasing Clash Teams Products
When you purchase Clash Teams Products directly from us, you may be asked to provide information so that we can complete your purchase.

We collect: your name, phone number (optional), email address, shipping address, and payment information.

Why: We use this information to complete your transaction, follow up with you about your purchase, help with the delivery process, handle returns, and other issues related to the purchase of your Clash Teams Products. Note that we do not store any payment or credit card information. We only use payment information in connection with your purchase of Clash Teams Products.

Rationale: We collect the information solely for the purpose of being able to complete the transaction. Therefore, any information collected by us is necessary for the performance of the contract that we have entered into when you purchased a product from Clash Teams.

c. Setting up a Clash Teams Account

We collect: username (login), email address, and password (encrypted). Additionally, if you use your Account to purchase Clash Teams products, Clash Teams will collect additional information, as specified in ‘b. Purchasing Clash Teams Products’

Rationale: We collect the information so we can operate the Account service, allow cross platform saves, as well as potentially fulfill your purchase orders. Hence the processing of personal data is necessary for the performance of the contract.

d. Getting Help from Clash Teams
From time to time, you may decide to contact our Support team for assistance with your Clash Teams Products. In order to offer you the best service possible, we may collect certain data from you or your Products.

We collect: Contact information such as your name, email address, and the content of your emails, chats, and other communications with Clash Teams Support. In certain situations, it is useful for the Support team to have a "Diagnostic" of your hardware. We collect this information with your permission when helping you troubleshoot your Clash Teams Product.

Note that these are the contact data we ask for. If you voluntarily share more information with us, such as data from an email signature, we will inevitably process that data. You are free to share more data with us, but this is not the intention.

Why: We collect this information to give you the best and most efficient customer support possible.

Rationale: Receiving personalized help from Clash Teams is a service users can decide whether to use or not. Users can continue to use and enjoy Clash Teams’ services even without receiving personal support. Therefore, Clash Teams obtains and processes the information on the basis of a performance of a contract – the user requesting personal help, and Clash Teams fulfilling it.

 

e. Joining the Clash Teams Forum

It could be that you want to join our online community to talk about the latest Clash Teams services, report feedback or just hang out with fellow users.
We collect: Upon registration we collect your login name, e-mail address and an encrypted password. During your visit of the Clash Teams Forum, we also collect your IP address and information provided by cookies or similar technology.

Why: We collect this information to manage our forum and to ensure that all users adhere to our forum rules. This way, the forum stays a positive place where users can discuss their adventures.

Rationale: The users can choose to sign up to the Clash Teams Forum as an additional way to be a part of the community, but it is not by any means mandatory for the enjoyment of our services. Hence, the information collected for the Clash Teams Forum is obtained on the basis of performance of a contract. Users are provided with the service of being able to chat in a community about the Clash Teams products.

f. Doing Business with Clash Teams
Clash Teams mainly does business with other companies. However, in the performance of the agreements between the business partner and Clash Teams, we do collect some contact details of the business partner’s staff.

We collect: name, e-mail address, telephone number and/or photo of the business partner's contact person.

Why: We need this information to fulfil our obligations or exercise our rights and to maintain our professional relationship with our business partner.

g. Applying at Clash Teams

You may decide that you want to work at Clash Teams and apply for a position in our team. To evaluate your application, we need to process relevant personal data about your skills and qualifications.

We collect: name, e-mail address, CV/Resume and the information contained therein, phone (optional), current company of employment (optional), LinkedIn (optional), additional links to portfolio websites (optional).

Why: We collect this information to evaluate candidates for a position at the company. Hence, this processing is necessary for and based on the preparation of a potential contract.

Information We Obtain from Third-Party Sources

We protect personal data obtained from third parties according to the practices described in this Policy and we also apply any additional restrictions imposed by the source of data. These third-party sources vary over time but include partners with which we offer co-branded services or engage in joint marketing activities.

3. Purposes for Processing Personal Data

Clash Teams always processes your data based on one of the lawful processing grounds the GDPR allows. The list of those legal grounds is “consent” for the websites, “legal obligations” and “contractual necessity” for Services and Products, or “legitimate interest”. 

Clash Teams uses the data collected for the following purposes (the reasons for which are already disclosed in Chapter 1 and 2):

• Providing our Product Experience
• Customer Support
• Product Improvement
• Dispute Resolution/Legal Requirements
• Business Operations
• Communication, Marketing and Advertising

Sharing and Disclosure

Clash Teams does not sell personal data about its customers. We only disclose your data as described in this statement. We may share information with the following types of third parties described below and always ensure, when sharing information, such third parties adhere to the same principles.

We disclose personal data to the following parties:

• Third party vendors. Clash Teams uses a variety of third-party vendors to perform services such as website management and hosting, online Product purchases and shipping, credit card processing and email communications. We share your personal data as necessary to complete any transaction or provide any Product or Service you have requested or authorized; with vendors or agents working on our behalf for the purposes described in this statement. An up-to-date list of these parties may be requested from Clash Teams at any time.
• Required by law or legal proceedings. Parties with whom it might be necessary when we reasonably believe it is required by law or in connection with legal proceedings; to prevent harm to Clash Teams or its customers; for the prevention and detection of crime or the apprehension or prosecution of offenders; to protect the rights or property of Clash Teams.
• Merger, acquisition, or sale of assets. Parties with whom it might be necessary to complete a financial or corporate transaction such as a merger or sale of assets.
• Affiliates and subsidiaries. Data may be shared within and between Clash Teams-controlled affiliates and subsidiaries all of which adhere to the principles and restrictions set forth in this Policy.

Please note that our Products sometimes run in applications of third parties whose privacy practices differ from Clash Teams. If you provide personal data to any of those third parties or their products, your information is governed by their privacy statements.

Also, on our website we have included some third-party links that might be interesting to you, but please consider we have no influence over these sites. When you decide to follow the links, your visit to the website will not be covered by this privacy policy. You should contact the relevant provider for information about their applicable data privacy statement or policy.

Your Rights as a Data Subject

Clash Teams wants to ensure that all our data subjects are well aware of their rights and be able to exercise them to their benefit. Hence, we have summarized them for you.

• a. Right of Access: You have the right to obtain access to your personal information, as well as to be informed about the purpose of the processing by Clash Teams.
• b. Right to Rectification, Erasure, or Restriction: You have the choice to share your personal information with Clash Teams. You can request Clash Teams to rectify your personal information or have it erased. You can also request the processing of your personal data to be restricted. When you choose not to share data, or when you request that we erase your personal information, we may be prevented from providing you with several Services, Products, and access to a Clash Teams website.
• c. Right to Object: You have the right to object to the processing of your personal information when you have legitimate reasons to do so. You also have the right to object to the use of your personal information for purposes of direct marketing. In such a case specific reasoning will not be requested.
• d. Right to Data Portability: You have the right to obtain your personal information which is processed by Clash Teams in a structured, commonly used, and machine-readable format and/or to transfer this data to another data controller.
• e. Right to Withdraw Consent: When the processing is based on prior consent you have the right to withdraw this consent.
• f. Rights related to automated decision-making: If we were to use automated processes, including profiling, that significantly impact you, you have the right to know about it, request human intervention, and challenge the decision. At this point, we do not process personal data in this manner.

Note that you will in principle not have to pay to exercise any of these rights regarding your personal information. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in those circumstances.

How to Access and Control Your Personal Data

You can view, edit, or delete your personal data in either your Clash Teams account, or by reaching out to us directly to here.

Please be advised that, when receiving a request regarding personal data, we may be required to first take appropriate action to verify your identity and ensure that you are who you claim to be and that you have a legitimate interest in the personal data you are inquiring about.

Note that you can also always choose to stop receiving promotional emails and other types of marketing communication from us by unsubscribing from our mailing list at the bottom of that email.

Security

We use a variety of security technologies and procedures to protect your personal data from unauthorized access, use or disclosure.

While no security system is completely secure, Clash Teams takes reasonable industry standard to protect personal data from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

The servers on which your personal data is stored are kept in a controlled and secured environment with controlled access. Activity on the server is locked so we can track and trace any irregularities and act swiftly in case of any calamities.

Security begins with you so you may access your Clash Teams account information and our service only through the use of an individual user login and password. To protect the confidentiality of personal data, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always log out and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
If you have any questions about the security of your personal data, you can contact us here.

Other Important Topics

a. Our Policy Towards Children
Clash Teams does not knowingly solicit personal data from children or send them requests for personal data.

Although visitors of all ages may navigate through our website, we do not intentionally collect personal data from persons under the age of thirteen. If following a notification by a parent or guardian, or discovery by other means, we become aware that a minor has improperly registered on our site or service by using false information, we will cancel the child's account and delete the child's personal data from our records.

b. Where We Store and Process Personal Data (Third Country Transfer)
Personal data collected by Clash Teams may be stored and processed in your region, in the South Africa or in any other country where Clash Teams or its affiliates, subsidiaries or service providers maintain facilities.

All information you provide may be transferred or accessed by entities around the world as described in this statement. All information you provide may be transferred or accessed by entities around the world as described in this statement. Whenever we share your personal data, we will ensure the adequate protection of your personal data and apply lawful measures of data transfer.

c. Our Retention of Personal Data
Clash Teams retains personal data for as long as necessary to provide the Services, support your Product and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly.

d. Changes to Our Privacy statement 
Clash Teams may modify or update this statement when necessary to reflect customer feedback and changes in our Products and Service; so, please review it periodically. When we update this statement, we will revise the "Last Updated" date at the top of the statement. If there are material changes to the statement or in how Clash Teams uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by sending you a notification. We encourage you to periodically review this statement to learn more about how Clash Teams is using and protecting your information.